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Customer Service > Terms and Conditions

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Privacy of Information
We value your privacy and want you to feel completely safe using eLightBulbs. Your email address will never be sold but may be used to contact you regarding orders, products, or promotions by eLightBulbs and no one else. All transactions through eLightBulbs are processed through a secure server.

Broken / Defective Product
Any defective product(s) must be reported within 5 days of receiving the order. If you receive your product and it is broken or does not function as it should, eLightBulbs will replace the product(s) at no charge. We will not be responsible for breakage of light bulbs shipped outside of the US/Canada.

Return Policy (Click Here to process a return for your order)
Authorized Returns:
  • All returns must be authorized and include our provided Return #
  • Arrangement and cost for returning items to eLightBulbs is the responsibility of the customer
  • Items must be in original packaging and in working condition
  • Must be requested within 30 days of arrival
  • May be assessed a restocking fee (up to 20%, shipping not refunded)

Non-Authorized Returns:

  • Any non-authorized return will automatically be processed with a 40% restock fee. Additionally, all fees incurred by eLightBulbs due to a refused delivery will be withheld from the refunded amount.

Return Exceptions:

  • Due to their seasonal nature, we do not accept returns on Christmas / Holiday / Event items

Missing Orders
Any missing orders must be reported within 30 days of the order ship date for full reimbursement.

Pricing Errors
If pricing errors are discovered they will be promptly corrected and the accurate price will apply. We will notify you if the items you ordered were incorrectly priced.

Taxes / Fees
Sales tax will be charged to any shipping destinations in MN or WI. Canadian orders may be accompanied with Duties & Taxes at time of delivery.

Shipping Options
  • MN, WI, ND, SD, IA, IL, NE : Spee-Dee Delivery
  • All other US States : FedEx (Ground, Home Delivery, 2nd Day, Next Day), USPS
  • Canada, APO AE/AP and US Protectorates : USPS

Copyrights
All content included on this site, such as text, design graphics and product images, is the property of eLightBulbs and is protected by United States and international copyright laws.

Terms and Conditions are subject to change at any time.
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