First, please call us at 800.948.1063 or e-mail us in order to request an RMA authorization number with specific instructions for your return. Product returns may be subject to a 25% restocking fee and certain time limits for returns will apply.
Yes, we do. We offer personalized service for your business along with special pricing concessions from our lighting vendors specifically for businesses. Start the process by visiting our eLightBulbs.com Business Services Program area.
As a rule, we do not substitute, especially without asking you first. In rare occasions, we may call or email you to ask if you'd prefer an immediate shipment of a comparable product instead of waiting for the original. It's always up to you!
This is most likely due to your browser not accepting COOKIES. Like most shopping carts, ours functions based on placing a COOKIE (text file) on your computer to keep track of your order. This easily can be turned on in your web browser. If they are enabled and you are still having problems, then you may have a firewall that is also set to block COOKIES.
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